CUSTOMER CARE

ORDERING

HOW DO I ORDER?


ORDERING IS EASY! SIMPLY ADD WHAT YOU'D LIKE TO BUY TO YOUR CART AND WHEN YOU'RE FINISHED SHOPPING, USE THE CART ICON AT THE TOP OF THE PAGE TO CHECKOUT. YOU MAY BE ASKED TO REGISTER FOR AN ACCOUNT WITH US FIRST




WHAT PAYMENT METHODS DO YOU ACCEPT?


WE ACCEPT CREDIT/DEBIT CARDS AND PAYPAL




WHAT'S THE SHELF LIFE OF YOUR PRODUCTS?


THIS VARIES DEPENDING ON THE PRODUCT. WE'VE INCLUDED SHELF LIFE INFORMATION ON THE PRODUCT PAGES OF ALL OF OUR PRODUCTS.





DELIVERY

HOW MUCH IS DELIVERY?


DELIVERY IS £4.99 OR FREE ON ORDERS OVER £44.99!




HOW LONG DOES DELIVERY TAKE?


ORDERS ARE DISPATCHED MON-FRI AND ARE DELIVERED THE NEXT DAY AS STANDARD.




WHO DO YOU USE TO DELIVER?


ALL ORDERS ARE DELIVERED WITH DPD




ARE ORDERS TRACKED?


YES, WE'LL SEND YOU YOUR TRACKING LINK WHEN YOUR ORDER IS DISPATCHED AND DPD WILL ALSO SEND YOU AN SMS/APP NOTIFICATION PLUS AN EMAIL WITH FURTHER DETAILS INCLUDING A ONE HOUR WINDOW ON THE MORNING OF DELIVERY!




WILL I GET NOTIFIED ABOUT MY ORDER WHEN ITS ON ITS WAY?


YES, DPD WILL ALSO SEND YOU AN SMS/APP NOTIFICATION PLUS AN EMAIL WITH FURTHER DETAILS INCLUDING A ONE HOUR WINDOW ON THE MORNING OF DELIVERY!





RETURNS

CAN I RETURN AN ITEM TO YOU?


FOOD IS EXEMPT FROM DISTANCE SELLING REGULATIONS, THEREFORE WE DO NOT ACCEPT RETURNS FOR UNWANTED ITEMS IF YOU EXPERIENCE ANY ISSUES WITH YOUR PURCHASE, PLEASE CONTACT US SO WE CAN ADVISE YOU BEST ON HOW TO PROCEED





CONTACT

HOW DO I CONTACT YOU?


YOU CAN CONTACT US ON FACEBOOK, INSTAGRAM, EMAIL OR LIVE CHAT: FACEBOOK - FACEBOOK.COM/NANTWICHCHEESE INSTAGRAM - INSTAGRAM.COM/NANTWICHCHEESE EMAIL - CUSTOMERCARE@NANTWICHCHEESE.CO.UK LIVE CHAT - USE THE ICON AT THE BOTTOM OF ANY PAGE TO START A CHAT





ORDER ISSUES

AN ITEM IN MY ORDER IS NOT AS DESCRIBED


WE'RE REALLY SORRY ABOUT THAT. PLEASE CONTACT US VIA ANY OF THE METHODS AVAILABLE SO WE CAN LOOK INTO THE ISSUE FOR YOU AND GET IT RECTIFIED AS SOON AS POSSIBLE




AN ITEM ISN'T IN THE CONDITION I WAS EXPECTING


WE'RE REALLY SORRY ABOUT THAT. WE TAKE THE UPMOST CARE TO PROVIDE THE VERY BEST PRODUCTS, HOWEVER ON RARE OCCASIONS, THE QUALITY AND CONSISTENCY OF FOOD CAN VARY. PLEASE CONTACT US BY ANY METHOD PREFERRED AND WE'LL SORT THE BEST SOLUTION POSSIBLE